Is a contract for emergency services feasible? Emergency Medicine Analysis March-April 2010 (Work with Lynda Finn).
The Problem: Client needed to characterize emergency response times to respond to a proposed contractual change in performance requirements . Could the existing system meet the new performance requirements?
We worked on a tight timeline to understand the client's problem and analyze 100,000+ system records. Simple summary tables and direct calculations answered the client’s question (“no”); we supported our conclusions with a bootstrap analysis to characterize variability in system responsiveness.
Analysis done in Minitab (version 15).